As a manager, every now and then there’s no way around it — you have to introduce change. And after years in web startups, I’m still amazed by how resistant people can be to even the slightest of changes; replace your site’s font, and you’re bound to get as many as dozens of complaints from users who liked the old font better.
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Inevitably it turned into a discussion about the merits of product-based planning over other techniques and a debate about top-down planning.